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How Errors Work

Why credit errors happen (and why it's not your fault)

Written by the Solid Credit team
Published July 6, 2026 · 3 min read
Quick answer

Credit report errors are more common than you'd think. About 44% of Americans' credit reports contain an error, 27% serious enough to hurt a score (Consumer Reports / WorkMoney, 2024). And here's the part most people never get told: errors aren't your fault.

Creditors report wrong information

Banks and lenders send your account data to the bureaus every month, and they make mistakes. A payment you made on time gets marked late, a balance updates wrong, or a closed account still shows as open.

Bureaus don't always get it right

Data gets mixed up between people with similar names or addresses, so someone else's account, even a relative's, can land on your report. Or a creditor sends the right information and the bureau just doesn't update it.

Debts get sold, and scrambled

Collection agencies buy and sell debts all the time, and the details don't always survive the trip. A balance comes out wrong, the same debt shows up twice, or the dates get shifted so it lingers past the seven-year limit. That last one is called re-aging, and it's illegal.

Divorce splits your life, not your credit file

A divorce decree can put the car loan in your ex's column, but creditors don't follow family court: joint accounts stay on both reports, and an ex's late payment can still hit your score. Add a name change and old shared addresses, and files get crossed. Not every surprise here is an error, but anything that isn't yours, you can dispute.

Someone used your identity

A fraudster opens an account in your name, and the debt lands on your file. You might not find out until you check your report or get turned down for credit. The account isn't yours, but the damage is real.

The good news: when information is wrong, the law is on your side. Under the Fair Credit Reporting Act, the bureaus have to investigate. That's not a favor; it's your right.

Common questions

If errors aren't my fault, whose job is it to fix them?

The bureaus have to investigate once you flag something, but nothing gets corrected until you raise it. The system is on your side, yet the first move is still yours.

How do I actually get an error removed?

You dispute it with each bureau showing it and let the investigation run. Our guide on how a dispute works, start to finish, lays out what happens at each stage.

Will disputing an error hurt my score?

No. Disputing is a free right, and the act of disputing can't lower your score. If the item is corrected or removed, that could help, depending on the scoring model and the rest of your credit file.

Can an error I already fixed come back later?

Sometimes an item gets re-reported after a correction, so it's worth checking your reports again a few months out. Catching a repeat early makes the follow-up dispute straightforward, and on UltraSolid, monitoring alerts you to new accounts and hard inquiries as they show up, so you're not relying only on manual checks.